Superior Uniform Gets SAP Support From This Vendor
Superior Uniform Group has switched to Rimini Street support for its SAP ECC 6 system and SAP’s Apparel and Footwear Solution (AFS) module. Rimini Street, Inc. is a global provider of enterprise software products and services, and an independent support provider for Oracle and SAP software products.
Superior Uniform has been running SAP for nearly two decades, and over that time, developed a customized system which was not fully supported by the original vendor. In addition to significant cost savings realized by switching to Rimini Street, Superior Uniform now receives more comprehensive support, including support for all of its customizations at no additional cost; and the company can continue to run its robust, stable SAP environment for a minimum of 15 years without a required upgrade.
No business case for S/4HANA
Superior Uniform did not consider a move to S/4HANA because SAP’s Fashion Management Solution (FMS) for S/4HANA does not provide the same robust functionality as its current, customized AFS. For example, one of the more complex customizations for Superior Uniform’s system is its product substitution process. Through this process, separate apparel-related instructions, such as dimension data and logo ID, are provided to the warehouse for specific products. This customized process has enabled Superior Uniform to provide its customers with more timely order fulfillment. And with its existing mature and stable SAP environment, Superior Uniform did not see the value in conducting a major reimplementation as it would be disruptive to its business processes, potentially impact its revenue, and demonstrated no clear ROI.
“There is no need for us to migrate to S/4HANA as it does not offer the comparable functionality we need today. Because of this we were looking to maintain our current SAP ERP as our system of record, and after reviewing Rimini Street’s service model and completing reference calls with companies who were also running AFS, it was a no-brainer,” said Mark Decker, CIO, Superior Uniform. “The funds we have liberated are a great contribution back to the business. Superior Uniform is a public company, and our executives appreciate the impact these savings have on our earnings per share. Additionally, the support we receive from Rimini Street is head and shoulders above anything we received from SAP.”
As with all Rimini Street clients, the Superior Uniform team is assigned a dedicated Primary Support Engineer (PSE) who is available 24/7/365 to address any support issues. Each dedicated PSE has an average of 15 years’ experience in SAP applications and technologies. Additionally, all clients receive the company’s industry-leading SLA guaranteeing a 15-minute response time for critical cases.
“As with many SAP clients, Superior Uniform has determined that its current, robust SAP ERP release more than meets its business requirements and does not find a justification to commit the significant cost, resources and time required to re-implement on S/4HANA,” said Seth Ravin, Rimini Street CEO.
“Superior Uniform came to us initially for the cost-savings and quickly realized that our premium service model, which included support for their critical customized code at no additional cost and provided by a dedicated support engineer, was far superior to what they had experienced from the software vendor," Ravin added. "Today, we are helping clients around the world reallocate substantial funds from their current enterprise software systems to more strategic initiatives that support growth and competitive positioning, and maximize the value of their existing IT investments.”