Just 8 percent of 25 top North American and European retailers studied are offering live video features to customers as the holiday shopping season approaches, according to TokBox, the live video, real-time communications (RTC) company.
The 2017 holiday shopping season is in full gear, and according to Rakuten Marketing, 92 percent of U.S. consumers have already opened their wallets in support of what the company indicates will be a solid selling period for U.S. retailers.
As retailers prepare to focus on sales during the holiday season, merchants, major credit card issuers and others in the retail industry are failing to keep up with critical security processes and security controls needed to protect shoppers.
The eminently quotable Tim Gunn shared his wide-ranging thoughts on apparel technology’s evolution, the importance of diversity in fashion, embracing risks, sustainability and more at Gerber Technology’s ideation conference in Los Angeles.
At the October meeting of the Luxury Client Experience Board, Luxury Institute CEO Milton Pedraza analyzed the current state of the high-end market and presented the Luxury Institute's "Ten Luxury Trends For 2018" focused on the importance of services within the luxury industry and the distribution
Zebra Technologies Corporation's 2017 Global Shopper Study revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago.
Improved offerings, robust digital and omnichannel capabilities and optimized real estate footprints are yielding positive results for some retail chains despite doom-and-gloom headlines about the "retail apocalypse."
Seeking to bring stylish comfort to the high heels market, a new company, Runway Heels, is launching the industry's first patented, retractable high heels, enabling consumers to instantly transform heels into comfortable flats at the touch of a button.
Fitcode, the apparel tech startup that helps women get into great-fitting jeans and features more than 110,000 users to date, has gained so much momentum with several new clients that it’s finally launching a solution for men in response to client demand.
According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer inter
ShopKeep and Yext's new partnership enables store managers to edit and update their business information, including store hours and phone number, across the Internet directly from their POS.
Yext, Inc. is a provider of digital knowledge management solutions. ShopKeep is a tab