Omnichannel

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Omnichannel

A collection of news, articles and other featured content about Omnichannel.

The denim-focused retailer started with CRM, AOM and POS and is currently implementing a new EOM system.

The combined organization will expand the geographical market, while also benefiting customers with improved customer support and increased investment in the product platform.

With a dynamic warehouse environment, retailers can merge channels seamlessly, exploiting opportunities to cut costs and improve service.

Each year, stores see an influx of returns after the holidays. In fact, in 2017, U.S. customers returned about $351 billion worth of items. This is more than the Gross Domestic Product of Israel for that year!

Your journey to cross-channel effectiveness and customer-experience mastery begins with six interconnected steps. By taking these steps thoughtfully and actively, you can position your apparel company to compete more effectively in our now thoroughly connected retail world.

If you’ve been watching the apparel industry for a long time, there are things you’ve likely come to realize about it. One of them? The inexorable march of time does not care about your apparel business model.

Adhering to standards can help brands and retailers create an efficient foundation from which they are able to build their own unique offering and differentiate themselves to win over today’s consumers.

Fashion retailers need only two words to describe the frenetic pace of change taking place within their industry: Amazon and Zara.

And what do Blackberrys, brands and babies have to do with it?

A new digital core can optimize your mission-critical processes, create new capabilities to better understand and anticipate customer needs, and provide a foundation that lets you take advantage of emerging technologies such as big data, artificial intelligence (AI) and machine learning (ML).

This year previous areas of investment should see big return, with social commerce, in-store technologies, and artificial intelligence becoming more widely adopted and fully integrated into the everyday shopping experience.

Mobility and cross-channel solutions are still high on the list of investment for retailers and brands.

Finding the right mix of technology and talent and creating a seamless experience across the shopping journey is the key to customer loyalty and satisfaction.

Merchants can reap the benefits of being able to tap into new markets and reach more customers, but they need to strategize their global expansion.

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