Omnichannel

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Omnichannel

A collection of news, articles and other featured content about Omnichannel.

Mobility and cross-channel solutions are still high on the list of investment for retailers and brands.

And what do Blackberrys, brands and babies have to do with it?

This year previous areas of investment should see big return, with social commerce, in-store technologies, and artificial intelligence becoming more widely adopted and fully integrated into the everyday shopping experience.

The British affordable luxury brand will benefit from a single view of customers, products, and orders to offer its shoppers seamless and personalized experiences.

A new digital core can optimize your mission-critical processes, create new capabilities to better understand and anticipate customer needs, and provide a foundation that lets you take advantage of emerging technologies such as big data, artificial intelligence (AI) and machine learning (ML).

Now, it’s all about creating meaningful customer experiences that build loyalty in an intensely competitive marketplace.

It is during this time – when retailers are at the peak of holiday shopping hysteria – that the most valuable lessons will be learned, which will shape strategies, processes and technology investments in the year ahead.

Finding the right mix of technology and talent and creating a seamless experience across the shopping journey is the key to customer loyalty and satisfaction.

Through item-level RFID technology, retailers are able to have inventory accountability at every step of the supply chain.

As customer demand becomes ever more, well, demanding, and supply chains become ever more complex and uncertain, apparel manufacturers find themselves squeezed between the two.

Retailers aren’t just selling products that fit in a box or hang on a hanger. They’re also “selling” the lifestyle around those products — and this too, must meet the fast-moving nature of the fashion industry to satisfy the demands of a global consumer base that craves the latest trends.

The future of retail will belong to those who understand that the retail experience must be fresh and new almost every time a customer gives you an opportunity to entertain them.

Global luxury brands and increasingly U.S. companies are recognizing that China's burgeoning marketplace offers a dramatic launch pad for both established and emerging lines.

For more than a decade, Apparel magazine and Kurt Salmon, part of Accenture Strategy, have teamed up to look at the elements involved in global sourcing excellence for apparel.

During the first peak holiday season after implementing its new system, American Eagle's distribution center processed as many orders in six days as in the entire prior three months.

Implementing omnichannel operations within the supply chain is no longer a “nice to have” but a “must have.”

A study of 10 companies that implemented RFID, including adidas and lululemon, indicated that they had achieved ROI and that the deployment was fully justified by the returns.

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