At the October meeting of the Luxury Client Experience Board, Luxury Institute CEO Milton Pedraza analyzed the current state of the high-end market and presented the Luxury Institute's "Ten Luxury Trends For 2018" focused on the importance of services within the luxury industry and the distribution
Zebra Technologies Corporation's 2017 Global Shopper Study revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago.
According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer inter
Try what retailers may; the days of shoppers turning into last-minute Christmas fairies are fading. Holiday shopping behavior is now like everyday behavior, and shoppers just want to combine it into their regular activities. A few guiding trends can help brands prepare.