Customer Engagement & Experience

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Customer Engagement & Experience

A collection of news, articles and other featured content about Customer Engagement & Experience.

Brands need to execute a flawlessly human experience, or risk losing customers and profits in the process.

The new hyper-curated service is made possible by the company’s increasing gains in data science.

Reformation, Rothy’s and Outdoor Voices are embracing technology across their enterprises to enable them to focus on what matters: the customer experience.

Every retailer wants to customize the shopping experience, but very few have achieved a level of personalization that is both desirable and seamless across channels. According to a recent survey, these apparel and footwear retailers have come closest.

Upping the ante in customer experience, Selfridges will be the department store in the world to open a permanent theater.

Those apparel retailers who are embracing digital transformation (DX) initiatives designed to address the customer experience, and embedding a culture of continual innovation into their operations, will be among the survivors, if not leaders, in their segment.

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