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Customer Engagement & Experience

A collection of news, articles and other featured content about Customer Engagement & Experience.

The shift in consumer behavior and shopping habits means there's lower pent-up demand for the one-off spectacle of something like Black Friday.

What even is holiday shopping these days?

Foot Locker is hiring new experts, specially trained on NIKE in "NIKE Pro Athletes" and "NIKE Pro Leads" roles.

Following the 2017 retail mantra calling for "differentiated experiences," Foot Locker and NIKE are taking their partnership to the next level.

At the October meeting of the Luxury Client Experience Board, Luxury Institute CEO Milton Pedraza analyzed the current state of the high-end market and presented the Luxury Institute's "Ten Luxury Trends For 2018" focused on the importance of services within the luxury industry and the distribution of wealth among luxury consumers.

At the October meeting of the Luxury Client Experience Board, Luxury Institute CEO Milton Pedraza analyzed the current state of the high-end market and presented the Luxury Institute's "Ten Luxury Trends For 2018" focused on the importance of services within the luxury industry and the distribution

ASICS Digital, which oversees Runkeeper and other of the company's customer-facing digital platforms, is enhancing and personalizing its mobile web experience in partnership with Qubit.

ASICS Digital, which oversees Runkeeper and other of the company's customer-facing digital platforms, is enhancing and personalizing its mobile web experience in partnership with Qubit.

Nordstrom's recent localization efforts are part of a wider push to serve customers on their terms.

The companies are bringing branded holiday pop-up shops to NYC and LA in addition to a dedicated store on Amazon.com.

The companies are bringing branded holiday pop-up shops to NYC and LA in addition to a dedicated store on Amazon.com.

Zebra Technologies Corporation's 2017 Global Shopper Study revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago.

Zebra Technologies Corporation's 2017 Global Shopper Study revealed that while 44 percent of surveyed shoppers are still not satisfied with staff availability and customer service, overall shopper satisfaction has significantly improved since the study’s inception a decade ago.

Levi Strauss & Co. says its new Levi’s® flagship store in New York City’s Times Square at 1535 Broadway is expected to open in late 2018 and will replace the brand’s current location at 1501 Broadway, which has been open since 2008.

Direct to consumer represents nearly one third of the apparel company's total business.

For consumers, a knowledgeable and fully capable sales associate can be the difference between being delighted and leaving frustrated with no purchase.

For consumers, a knowledgeable and fully capable sales associate can be the difference between being delighted and leaving frustrated with no purchase.

According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer inter

Try what retailers may; the days of shoppers turning into last-minute Christmas fairies are fading. Holiday shopping behavior is now like everyday behavior, and shoppers just want to combine it into their regular activities. A few guiding trends can help brands prepare.

Try what retailers may; the days of shoppers turning into last-minute Christmas fairies are fading. Holiday shopping behavior is now like everyday behavior, and shoppers just want to combine it into their regular activities. A few guiding trends can help brands prepare.

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