Customer Engagement & Experience

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Customer Engagement & Experience

A collection of news, articles and other featured content about Customer Engagement & Experience.

Instead of focusing on where your customer fits into your business, you need to think deeply about where your business fits into your customers’ lives.

Video AI can allow retailers to improve sales by providing an insightful view into footfall within stores, a window into customer-product interactions and a new agility in testing new products and strategies.

Mobility and cross-channel solutions are still high on the list of investment for retailers and brands.

This year previous areas of investment should see big return, with social commerce, in-store technologies, and artificial intelligence becoming more widely adopted and fully integrated into the everyday shopping experience.

Finding the right mix of technology and talent and creating a seamless experience across the shopping journey is the key to customer loyalty and satisfaction.

The British affordable luxury brand will benefit from a single view of customers, products, and orders to offer its shoppers seamless and personalized experiences.

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