Customer Engagement & Experience

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Customer Engagement & Experience

A collection of news, articles and other featured content about Customer Engagement & Experience.

Mobility and cross-channel solutions are still high on the list of investment for retailers and brands.

This year previous areas of investment should see big return, with social commerce, in-store technologies, and artificial intelligence becoming more widely adopted and fully integrated into the everyday shopping experience.

The British affordable luxury brand will benefit from a single view of customers, products, and orders to offer its shoppers seamless and personalized experiences.

Despite the efforts of some major American big-box chains, most retailers continually overlook the opportunity to serve U.S. Hispanic consumers in authentic and resonant ways — especially during the holiday season.

Now, it’s all about creating meaningful customer experiences that build loyalty in an intensely competitive marketplace.

Finding the right mix of technology and talent and creating a seamless experience across the shopping journey is the key to customer loyalty and satisfaction.

Michael Kors will benefit from technology that allows customer transactions to be processed anywhere on locally resilient mobile devices — without the need for costly store servers.

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