Customer Engagement & Experience

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Customer Engagement & Experience

A collection of news, articles and other featured content about Customer Engagement & Experience.

More complex, multi-sourced orders and changing consumer expectations require real-time inventory and order visibility. Here’s how to get it.

Batch-and-blast emails can be designed to be more memorable, and the tools with which to fashion them in this regard are likely at your fingertips.

Serving international consumers in their preferred language can help you capitalize on increasing apparel sales — particularly in women’s fashion.

Getting to know your customers, building a well-crafted image and a carefully curated online assortment will enable this transformation.

When Frank Herbert launched Frank's Pants in December 2016, he began by offering premium US-made khakis. He still does, but his new hit item came as a total surprise.

To provide a seamless omnichannel experience, leading retailers are implementing technology to deliver unique recommendations, leveraging data to provide services across all channels, and developing global inventory pools for real-time access to items anywhere, at any time.

The best time to make an investment in yourself is when the sun is already shining on your business, and you have money to spend. Because even if you’ve hit a sweet spot, you can rest assured that resting on your laurels will give some other company an opportunity to knock you off of it.

A new study by Incisiv and Radial explores order management's true value and how to break down hurdles to profitability. Download report.

This is the one thing everyone is missing about Amazon.

To delight your customer, you’ve got to master omnichannel: reporting from Aptos Engage, NetSuite OneWorld and Manhattan Associates Momentum.

Fashion retailers who adopt more robust omnichannel capabilities are well positioned to handle the pressures of fashion retail and provide better service to their customers at a lower cost to themselves.

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