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CRM

A collection of news, articles and other featured content about CRM.

In looking at the activities of the apparel companies ranked in this year’s Top 50 report, one might conclude that this is the time when retailers are coming a little closer to playing offense.

Because of the high cost of customer acquisition, there’s a good chance that a shopper will only become profitable after the second purchase, presenting loyalty as a major opportunity to seize.

With automated and integrated processes for financials, inventory and CRM, the business has more time to focus on its mission of enhancing the human-canine connection.

The denim-focused retailer started with CRM, AOM and POS and is currently implementing a new EOM system.

Finding the right mix of technology and talent and creating a seamless experience across the shopping journey is the key to customer loyalty and satisfaction.

Your journey to cross-channel effectiveness and customer-experience mastery begins with six interconnected steps. By taking these steps thoughtfully and actively, you can position your apparel company to compete more effectively in our now thoroughly connected retail world.

NetSuite has introduced SuiteLife, a new partner engagement initiative aimed to meet the growing customer demand for cloud ERP systems. It will cater to more than 550 partners in 85 countries.

The British affordable luxury brand will benefit from a single view of customers, products, and orders to offer its shoppers seamless and personalized experiences.

To provide a seamless omnichannel experience, leading retailers are implementing technology to deliver unique recommendations, leveraging data to provide services across all channels, and developing global inventory pools for real-time access to items anywhere, at any time.

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