Convenience - The Next Customer Experience Battleground
Customers live incredibly busy lives. Going shopping was once a routine part of their day, but now it is increasingly tricky to fit in, even if they enjoy it. Today they gravitate to digital channels and are accustomed to quick shipping times. They are attracted to retailers and brands who can provide convenience, choice of channel, and the security of lockers and up-to-the-minute delivery status.
For retailers, employing store footprints as fulfillment nodes can help drive not only their customer experience, but also help optimize inventory turns and margins. Using the stores in this way is critical to an effective omnichannel strategy, and solutions such as in-store pickup and lockers can become vital ways to bring efficiency and security into the process.
Ensuring exceptional customer experience requires technology and capabilities that can consistently meet or exceed customer expectations around logistics. Retail Order Orchestration is a vital capability for retailers today. In this webinar you'll learn what other retailers are doing, the opportunities to bring these capabilities into your business, and what pitfalls to avoid.