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Jun
12

Innovation Yin-Yang: Celebrating the Physical and the Digital

Beyond the tactile parts of the apparel supply chain — the textiles and apparel themselves, of course, but also the shop-floor equipment and the ships and the pallets and the trucks and the conveyors and the packaging and the hangers draped over an arm on the way to the dressing room — lies somet

Apr
12

Want to Provide Good CX? Listen to Your Front Lines

Listening to the front lines of your business — whether on the retail floor, factory floor, or elsewhere — is smart strategy.

Sep
01

Rethinking Retail: Reinvention Required, Even Without Silver Bullets or Magic Wands

For several years, “innovation” has been one of the hottest topics in retail. With so much change and disruption taking place all around, it’s easy to see why retailers have been so eager to find silver bullet solutions to their in-store traffic and market share woes.