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Dec
04

From Around the Store to Around the World: The CX Journey

Shopping tourism, as it’s known, is an extreme example of the brass ring of retail today: achieving a fantastic customer experience (CX).

Nov
20

Black Friday? Grey November? Does it Even Matter Anymore?

What even is holiday shopping these days?

Sep
01

Rethinking Retail: Reinvention Required, Even Without Silver Bullets or Magic Wands

For several years, “innovation” has been one of the hottest topics in retail. With so much change and disruption taking place all around, it’s easy to see why retailers have been so eager to find silver bullet solutions to their in-store traffic and market share woes.