This year previous areas of investment should see big return, with social commerce, in-store technologies, and artificial intelligence becoming more widely adopted and fully integrated into the everyday shopping experience.
From magic mirrors that enable customers virtually try on various outfits, to using AI algorithms to predict future style trends, apparel brands are using new technologies to bring greater automation and personalization to every facet of the shopping experience.
For fast-fashion retailers that are determined to compete in the fast-paced online world, it is critical to digitize supply chains and be capable of analyzing real-time sales data to understand where customers’ preferences are trending.
According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer inter
A unique combination of operational expertise and marketing technology prowess has inspired Dallas-based entrepreneur Jeff Zisk to launch his new company, Snowfall Technologies, on Sept. 26, bringing two new sophisticated SaaS solutions to omnichannel retailers.
A new report addresses the three main ingredients for successful customer service today: artificial intelligence (AI), digital self-support materials and the right platform to deliver these in the right customer experience.